Shipping and Delivery
Ensuring the timely delivery of items to our customers is our utmost priority.
We’ve placed significant emphasis on ensuring our customers receive their items promptly.
SHIPPING TIME
Order Delivery Duration = Time for Order Processing + Time for Shipment
The duration for delivering an order is split into two segments:
Order’s cutoff time is set at: UTC -8 / Pacific Standard Time (PST)
Our projected delivery dates take into account several elements, such as the delivery address and the speed at which we can get your items ready for shipping.
Please note that during high-demand periods and special sales, the delivery might experience slight delays.
We ship our orders through carriers like USPS, FedEx, and DHL. The projected delivery date is determined by various factors, including the recipient’s address and the pace at which we ready your items for shipping.
Process Shipping time and Shipping time for each Product Type
| Product Type | Commitment processing time | Commitment Shipping time | Commitment timeframe |
| Custom Sneaker, Shoes, Boots | 3-5 days | 7-14 days | 10-19 Business days |
| Slippers, Clogs | 3-5 days | 7-14 days | 10-19 Business days |
| T-Shirt, Hoodie, Apparel | 3-5 days | 7-14 days | 10-19 Business days |
We process orders on business days, which are from Monday to Friday, based on Eastern Standard Times. The following holidays observed by the Post Office are excluded: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
SHIPPING COSTS
- Standard Delivery: $4.95
- Orders above $99: Free Shipping
SHIPMENT CONFIRMATION
With certain shipping providers, tracking information might take between 5-7 business days to reflect updates in their system. If it’s been over 10 business days since you placed your order and you still can’t see any updates on your tracking number, please reach out to us through email at: [email protected].
How To Track Order?
To track your order, please visit the Track Order for details.
SHIPPING DELAYS
The estimated shipping time begins from the date the product is shipped, not the date when the order is placed. Delays beyond the projected delivery date might occur due to reasons such as an incorrect address, customs processing, or other unforeseen circumstances.
ITEM NOT RECEIVED
If you’ve successfully placed an order and haven’t received it, even though the tracking status indicates it’s been delivered, it’s crucial to contact the carrier directly to locate your package. Once an item is in the hands of the carrier, we no longer have control over it. However, if problems persist after contacting the carrier, please email us at [email protected], and we’ll do our utmost to help.
IMPORTANT: It’s the responsibility of our customers to provide accurate shipping and billing addresses. If you notice an error in the address, please get in touch with us immediately. Once a product has been dispatched, we can’t process refunds unless and until the product is returned to us.
Contact us
MSL COMMERCE LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Email: [email protected]
Phone: +44 7537 168858
Support Time: Mon – Fri: 8AM-5PM PST
